While our comprehensive services provide the full scope of project design and installation, it’s our approach and support that is the cornerstone of Coldway’s success. By focusing on leading edge service, performed by qualified, experienced and professional technicians we have been supporting business’ for over 20 years.
We understand that reliability in the food industry can not only make or break your ability to please your customers but it can also mean the difference between losing perishable products that impact your overhead costs.
The drive behind Coldway’s approach is based on a simple philosophy which is “the purpose of maintenance is to ensure that the machines are reliable and run at the minimum operating cost.
By helping to service and maintain our clients environments, we are able to maximise the efficiency and life of the infrastructure saving them considerable time and money as well as considerably reducing the costs associated with machine failure such as stock loss.
Furthermore, when the time inevitably arrives, Coldway offer’s its expertise in this area to identify, design and implement a solution which meets the requirements of our clients.
Key Coldway’s Advantages
All service and preventative maintenance, including 24-hour call out facilities, are performed by Coldway technicians who have the experience and knowledge for your specific environment.
All the technicians have many years’ experience and fully qualified in all areas of machines both automatic and group types, electrical, gas plumbing, refrigeration, air conditioning and mechanical services.
Accurate engineered solutions for all equipment upgrades, refurbishment, replacement or new facility installations.
Experienced in assessing situation and evaluating solutions with complete support from qualified electrical and mechanical engineers.
Complete documented client management providing accurate auditing, analysis and reporting of your environment. Including recommendations and estimates for equipment upgrades or refurbishments.
Prompt response and same day resolution (when possible) that provides Coldway’s customers with suitable for use equipment 80% of the time first visit or completed repair resolution within 24 hours for warehoused spare parts.
The necessary facilities and logistic systems to provide a maximum 24 hour turn around for spare parts to meet your needs when urgent spare parts are required.
Real Time updates on status on the job.
